Frequently asked questions

AWA can help shape private safari routes, Kilimanjaro journeys, Zanzibar stays and combinations that connect the wild, summit and coast. The route is built around the traveller’s timing, priorities and pace rather than a one-size-fits-all package.

Yes. Travel professionals use the same Plan a journey route and select that they are planning for a client or agency. This gives AWA the right context for agent-friendly quoting, communication and ground coordination from the first response.

AWA is family-led. Journey planning and ground coordination are handled in Tanzania, with family-based support available across the UK and Switzerland. This keeps local decisions close to the journey while giving travellers additional points of contact before they arrive.

Earlier planning usually gives more choice around routes, guides and accommodation, especially in popular travel periods. If your dates are close or still uncertain, send what you know and AWA can explain what is realistic without treating an estimate as a commitment.

AWA receives your enquiry directly. The team can then review the route, timing, traveller needs and any agency context before replying with the most useful next step. An enquiry is not a confirmed booking.

Add every relevant requirement to the journey request as early as possible. AWA will assess each request against the proposed route, transport and accommodation and confirm what can be supported rather than making a blanket promise.

Travellers remain responsible for checking current passport, visa, health and entry requirements with the relevant official authorities and qualified medical professionals. AWA can help identify planning questions, but cannot replace official immigration or medical advice.

A journey is only confirmed after the itinerary, inclusions, price, payment schedule and applicable booking terms have been supplied in writing and accepted. A website enquiry or prepared email is not a final booking contract.